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When experts criticize their own industry, it tells you there is a real problem brewing that deserves attention. As a surveyor of customer satisfaction for over 20 years, I am going to share with you a disturbing trend that is leading many large-scale home builders seriously astray, causing them to lose millions each year. (Read more) |

Taking something personally does not have to mean taking it emotionally, or in a self defeating manner.

Using frozen wages as a way to control costs is a shortsighted, ineffective approach.

When it comes to curb appeal, less is often more.

High Performance Lighting is a value differentiator

Thanks to a diverse and affordable product line, Neal Communities expects to sell 397 houses this year.

Reduce costly repairs by using building science to do the job right the first time.

Because many foreclosed homes have fallen into disrepair, demand for trouble-free new homes could soar once the market stabilizes.

Evaluate these four areas to attract home buyers.

New iPad app combines virtual tours with interactive sales tools to presell homes.

Mattamy’s Toronto division — Canada’s largest — keeps customers in focus and construction quality high despite the enormity of its operations.

Calgary division grabs AVID Award for top customer experience in province.

Niagara region design leader wins AVID Award for best customer satisfaction among mid-sized builders.
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If you are a U.S. home builder, how are your market conditions this spring/summer compared to last year's?
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