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Community Profiles

Bill Lurz

Southwest Florida Builder Creates Own Housing Boom

Thanks to a diverse and affordable product line, Neal Communities expects to sell 397 houses this year.

Don’t think for a minute that you can’t sell new houses today in your market or any other. Pat Neal is proving it can be done in one of the most challenging housing markets in America. In Central Park at Lakewood Ranch, just east of I-75 at the border between Florida’s Manatee and Sarasota Counties, Neal has sold 154 houses in 14 months. Three competitors sold 25.

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Bill Lurz

Big Can Be Better

Mattamy’s Toronto division — Canada’s largest — keeps customers in focus and construction quality high despite the enormity of its operations.

Growth does present challenges. The bigger a builder gets, the harder it is to nurture personal relationships with home buyers, and the more challenging it is to maintain control of operations in the field, to build a product that turns customers into raving fans. The AVID Awards for best customer experience in housing are divided into categories by number of closings, which testifies that it’s tough for builders of hundreds of houses a year to compete in the customer satisfaction arena against those closing fewer than 50. It’s tough, but Mattamy Homes’ success suggests it is not impossible.

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Bill Lurz

Mattamy Sets Tough Standard in Alberta

Calgary division grabs AVID Award for top customer experience in province.

Elaborating on the theme that size is no barrier to achieving a high level of customer satisfaction, the Calgary division of Mattamy Homes, Canada’s largest builder, garnered an AVID index score of 272.397, third highest in the entire country, and took the AVID Award in Alberta for the category of builders closing between 50 and 299 homes a year.

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Bill Lurz

Mountainview Stays Ahead of Customer Expectations

Niagara region design leader wins AVID Award for best customer satisfaction among mid-sized builders.

Mountainview Homes, based near Niagara Falls in Thorold, Ont., closely monitors the customer satisfaction survey data it receives from AVID Ratings. The builder also conducts focus groups and other forms of consumer research to keep track of the Niagara Peninsula’s rapidly changing housing market. As a result, the company’s home buyers have become raving fans, making it possible for Mountainview Homes to win an AVID Award for providing one of the best customer experiences in Ontario.

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Bill Lurz

Ontario Cottage Country Builder Ranks Tops in Customer Satisfaction

Collingwood’s Sherwood Homes wins AVID Award for best customer experience in Canada.

Terry Kloepfer is retired now, but he sure went out with a bang. One of the last things he did as leader of Sherwood Homes in Collingwood, Ontario, was talk to AvidBuilder.com a few weeks ago about how that small, cottage country division of Reid’s Heritage Group — a Southern Ontario-based production builder — set the benchmark in customer satisfaction for all of Canada.

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Alan Sanderfoot

Brookfield Homes Calgary Recognized with AVID Award for Customer Satisfaction

Fair pricing and ‘zero deficiencies’ propel builder to the top of Canadian market

There’s a lot of talk about what drives customer satisfaction in the home building industry, but in this economy, it often comes down to two factors: delivering a quality home and charging a reasonable price. Brookfield Homes Calgary does both and much more, which is why the company has been presented an AVID Award for the best customer satisfaction in Alberta among builders with more than 150 closings a year.

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Alan Sanderfoot

Lifestyle Homes Receives AVID Award for Delighting Home Buyers

Calgary-based builder delivers best customer experience among Canadian builders with fewer than 50 closings.

As impossible as it is to be all things to all home buyers, Lifestyle Homes in Calgary is doing a good job at it. As a small builder, Lifestyle treats every home like a custom project — whether it’s a modest home for a first-time buyer or a million-dollar estate. Plus, the builder bends over backwards to help buyers arrange financing — which has been difficult for an increasing number of consumers in this economy.

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Bill Lurz

Portrait Receives Georgie Award for Customer Satisfaction

Vancouver builder creates customer loyalty by treating buyers like clients.

Vancouver, B.C., builder Rob Grimm of Portrait Homes has been through one crisis of customer confidence in his career, and he wants to make sure it never happens again. That’s why he’s picky about the science behind quality construction as well as the way his customers are treated. That attention to every detail led Portrait to land a 2011 Customer Choice Georgie Award, which is a customer satisfaction award created by the British Columbia Home Builders Association using home buyer surveys administered by AVID Ratings.

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Bill Lurz

Concert Properties Recognized for Consistent Quality

Vancouver-based multifamily builder aims for — and usually achieves — a perfect first impression

Conducting just one walkthrough with new home buyers is not an approach that many single-family home builders feel confident enough to try, but high-rise and mid-rise condo buildings are a different animal. And Concert Properties has learned the wisdom of walking customers through their new condo units only at homeowner orientation, just before they are handed the keys.

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Alan Sanderfoot

CCI Renovations Wins Customer Choice Georgie Award

Renovator lauded for best customer experience in British Columbia.

When homeowners look for a renovator to help with a remodeling project, they not only want someone who’s skilled and trustworthy, they also want someone who is able to work to budget, CCI Renovations in North Vancouver, B.C., does all of that and so much more. In particular, the company does a spectacular job educating clients about the renovation process, setting clear expectations, and communicating how things are going along the way. This has lead to high levels of customer satisfaction and referrals. In fact, CCI Renovations not only has the highest customer satisfaction score among renovators in British Columbia, it’s stellar performance has earned it the first-ever Customer Choice Georgie Award powered by AVID Residential Renovator Executives.

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